Job Description
**Job Title: ** Copier Field Technician
**Responsibilities: **
1. **Installation: ** Set up and install copier and multifunction printer equipment at customer locations, ensuring proper functionality and user training.
2. **Maintenance: ** Perform routine maintenance on copiers to ensure optimal performance, including cleaning, replacing parts, and updating software.
3. **Repair: ** Diagnose and troubleshooting issues with copiers and printers, providing timely repairs either on-site or in-house as needed.
4. **Customer Service: ** Interact with clients to understand their needs, provide technical support, and educate them on equipment usage and maintenance.
5. **Documentation: ** Maintain accurate records of service calls, repairs, and inventory of parts and supplies used.
6. **Collaboration: ** Work closely with other technicians and sales teams to ensure customer satisfaction and resolve any technical issues.
7. **Staying Updated: ** Keep current with industry trends, new technologies, and product updates to provide informed service.
**Qualifications: **
- High school diploma or equivalent; technical degree or certification preferred.
- Experience in copier repair or a similar technical field.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently and manage time effectively.
- Valid driver's license and reliable transportation.
**Physical Requirements: **
- Ability to lift heavy equipment (up to 50 lbs.) and perform physical tasks such as bending, reaching, and standing for extended periods.
This role often requires a mix of technical expertise and customer interaction, making it essential for the technician to be both skilled and personable.
\nCompany Description
Quality Business Solutions is headquartered in Baltimore, Maryland and is a family-owned and operated business that seeks and recruits the best IT, Sales, Copier Service and Administrative people in the industry.
Quality Business Solutions is headquartered in Baltimore, Maryland and is a family-owned and operated business that seeks and recruits the best IT, Sales, Copier Service and Administrative people in the industry.
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