Job Description

Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

Zensar is looking for a CIS Delivery Lead/Manager in the United States (Onsite). This position is open for Full Time with excellent benefits and professional growth opportunities.

About the Role

Delivery Leadership

• Own end-to-end delivery of CIS engagements, ensuring SLAs, KPIs, and customer satisfaction targets are consistently met or exceeded.
• Lead multi-tower programs spanning Hybrid Cloud, Data Center Operations, Network, End-User Computing, and Service Management.
• Govern delivery health through structured MBRs, QBRs, risk reviews, and continuous improvement initiatives.
• Drive adoption of automation, AIOps, and Gen AI/Agentic AI solutions

Account Growth & Expansion

• Partner with the Account Executive and Sales team to identify, qualify, and convert organic growth opportunities.
• Build a rolling pipeline of CIS opportunities — including cloud migration, DC exit, modernization, observability, and managed services deals.
• Lead solutioning for RFPs/RFIs in collaboration with Pre-Sales, Practice, and Partner teams (AWS, Azure, GCP, ServiceNow).
• Shape proactive pitches and POVs — including Agentic AI, FinOps, and Zero Trust.

Client Relationship Management

• Serve as the single-threaded delivery leader and trusted advisor to technology and business stakeholders across multiple levels.
• Establish and deepen SVP,VP and Director relationships to increase Zensar's mindshare and wallet share.
• Represent the voice of the customer internally and ensure seamless coordination with Zensar's global delivery centers.

People & Financial Management

• Lead, mentor, and grow a distributed delivery team (onsite + offshore), including delivery managers, SMEs, and technical architects.
• Own revenue, margin, and forecast accuracy for the account; drive pyramid optimization, utilization, and cost-to-serve improvements.
• Ensure timely billing, receivables management, and contract compliance in line with MSA/SOW terms.

Experience:

• 12–18 years of IT services experience with at least 6+ years in CIS delivery leadership roles within large BFSI / Financial Services accounts.
• Proven experience managing or growing a Fortune 500 account
• Strong hands-on understanding of Cloud (AWS / Azure / GCP), Data Center operations, ITSM/ITOM platforms (ServiceNow), and modern workplace services.
• Demonstrated success in expanding accounts by $5M+ in incremental ACV/TCV through delivery-led growth.
• Excellent stakeholder management, executive communication, and solutioning skills.

Education:

• Bachelor’s / Master’s Degree – Information Technology

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.

All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.

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